Within eight weeks
The return period under the satisfaction guarantee described here is eight weeks from the date of purchase. Contact your consultant as soon as possible.
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Déesse · Returns and personal support
Your satisfaction matters.Déesse Returns Policy and Satisfaction Guarantee
Have a question about a product you have purchased, experienced an adverse reaction or discovered a defect? Contact the Déesse consultant from whom you bought it.
If you purchased your product from Regine, she can help you clarify your return. Together, you can discuss the applicable conditions and what to do next.
The Déesse Satisfaction Guarantee
What matters when returning a product
The satisfaction guarantee described here applies to Déesse products purchased through an authorised Déesse consultant. This includes skincare and make-up, sun protection and food supplements.
At least two-thirds remaining
At least two-thirds of the original product contents must remain. Keep the product and its packaging until your enquiry has been resolved.
Explain why you wish to return it
Tell your consultant what happened – for example, an adverse reaction, a product or packaging defect, or an incorrect delivery.
The conditions applicable to your purchase are decisive. Your consultant will help establish whether the satisfaction guarantee applies in your case and what solution is available. Your statutory rights remain unaffected.
Resolve it personally
How to arrange a return
- 01 · GET IN TOUCH
Contact your consultant
Contact the consultant from whom you purchased the product. If you bought it from Regine, you can reach her through the contact page or via WhatsApp.
- 02 · HAVE THE DETAILS READY
Describe the issue
The product name, purchase date and proof of purchase, where available, are helpful. If there is a visible defect, you can also send a photograph.
- 03 · AGREE ON THE NEXT STEPS
Clarify the arrangements
Your consultant will discuss the next steps and how to return the product. You can also clarify whether a refund, exchange or credit is appropriate.
Frequently asked questions
Understanding returns
Can I return a product that has already been opened?
An opened product is not automatically excluded from the satisfaction guarantee described here. Among other conditions, at least two-thirds of the original contents must remain, and the return must be requested within eight weeks of purchase.
Your consultant can help you establish whether the remaining conditions are met.
Is the satisfaction guarantee the same as the statutory right of withdrawal?
No. The satisfaction guarantee and the statutory right of withdrawal have different requirements. The guarantee does not restrict your statutory rights to withdraw or your rights in relation to defective goods.
If you purchased through the Déesse online shop, consult the shop's cancellation policy for details of deadlines, procedures and exceptions. The English terms and conditions include the cancellation policy in section 3 and provisions for sealed goods in section 4.
What should I do if my delivery is damaged or incorrect?
Contact your consultant or the seller responsible for your order and describe the problem. Photographs of the goods and packaging, together with your order details, can help with processing your enquiry.
Statutory rights may apply to defective goods and delivery errors, independently of the satisfaction guarantee.
What if I cannot reach my consultant?
You can contact Déesse's German head office:
Your personal contact
Purchased from Regine? Get in touch.
Would you like to arrange a return or ask a question about your product? Briefly explain the issue to Regine and include the product name. She can help you with the next steps.
